Introduction

Quality management responsibilities and expectations are continually increasing. Quality professionals must keep up with changes to ensure they are delivering as much value to their organization as possible. Knowing how to prioritize initiatives and investments isn’t easy, since determining return on investment (ROI) isn’t straightforward.To help quality professionals understand how their processes and approaches compare to those of other companies and the future outlook, ENGINE interviewed quality and environmental health and safety (EHS) professionals to develop the present “Quality Management Trends Report,” commissioned by Veeva.We conducted an online, quantitative survey of 260 professionals in January 2021.We recruited participants in the US and Canada from consumer products and chemical (CP&C) companies that make products via process manufacturing.To qualify, respondents must play a role in ensuring quality and/or EHS. Additionally, we conducted 12 qualitative phone interviews in North America and Europe with similarly qualified participants.THE RESEARCH WAS DESIGNED TO PROVIDE AN UNDERSTANDING OF:

The current state of quality management, including practices and maturity.

The challenges to advancing maturity that quality professionals face.

How quality professionals are addressing those challenges and where companies are investing.

In this research we learned that becoming fully mature in managing quality by making full use of a global Quality Management Software (QMS) drives efficiency and effectiveness, which ultimately means investments in QMS deliver ROI.

Survey Respondent Profile

^{*Quality management / control / systems / assurance

** EHSQ is EHS & Quality}

^{*Quality management / control

/ systems / assurance

** EHSQ is EHS & Quality}