Conclusion

“Transformation” sums up the current outlook on quality.

We asked in-depth interview respondents to provide three words that summarize the current outlook on quality. “Transformation” was the primary theme. ENGINE anticipates that this transformation will entail greater quality management maturity across the commercial goods, food and beverage, and specialty chemicals and crop science industries, thanks in part to QMS. We expect this will result in significant enhancements in efficiency and effectiveness that deliver ROI.

KEY TAKEAWAY:

In summary, the key conclusions from the research are as follows.

Becoming fully mature in managing quality by making full use of a global QMS drives cost savings and improved customer outcomes, which ultimately means investments in QMS deliver ROI.
Quality and EHS are converging. Most quality professionals also have an EHS role and so want a single software solution that handles both quality and EHS.
The pandemic has increased the urgency to manage risk and move forward with digital transformation.
Technology investments improve quality outcomes and have a major impact on quality management practices.
Companies struggle to manage suppliers and supplier data. A supplier portal is the most important requirement of a QMS.

Consumer Goods

86% are at one of the top 2 maturity levels
72% use 3rd party cloud-based software tools
Top challenge: Using data to be proactive and make data-driven decisions
Top QMS requirements: Integration with other enterprise tools, cloud-based

Food & Beverage

71% are at one of the top 2 maturity levels
88% use 3rd party cloud-based software tools
Top challenge: Maintaining a global repository of documents
Top QMS requirements: Supplier portal

Specialty Chemicals and Crop Science

77% are at one of the top 2 maturity levels
69% use 3rd party cloud-based software tools
Top challenge: Fully integrating a QMS into organizational workflows
Top QMS requirements: Supplier portal

Founded in 2007, Veeva (NYSE: VEEV), is a global provider of industry-specific cloud software solutions that address the unique operating challenges and regulatory requirements of the consumer products and chemical industries. Our solutions help R&D, quality, regulatory and commercial teams unify disconnected processes, documents and data. In doing so, we help our customers eliminate inefficiencies so they can bring high-quality, safe, sustainable products to market without compromising compliance. Veeva is headquartered in the San Francisco Bay Area, with offices throughout North America, Europe, Asia, and Latin America.

Learn More

ENGINE Insights is the research and analytics division of ENGINE, a global, full-service media and marketing services company. Insights propels brands forward faster by providing clients with its proprietary agile tools, CX research, journey mapping, branding, concept testing, product testing, innovation, strategy, data & analytics, and digital qualitative and communities. Founded in 2005, ENGINE has global headquarters in New York and 16 offices across North America, the UK, Europe and Asia-Pacific. Find out more at ENGINE Insights.

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